Meet the Team: Nathan Herman

To start, where are you from and where do you live now?

I’m originally from a smaller town near Ogden, UT called West Haven. I currently live in Provo though.

As a Web Engine Support Specialist, you work with clients day in and day out to ensure they get the most out of our platform. How did you get your start in this role?

Originally I started working for FMG Suite back in 2020 as a Customer Support Representative. Then in early 2021 after FMG Suite acquired Twenty Over Ten, I was approached about the Website Engine position by my manager because I had the coding knowledge and support experience they were looking for.

Let’s talk success stories. Do you have any “a-ha” moments or successes that stand out to you when working with a particular advisor?

The biggest a-ha moment I’ve seen is when clients realize how powerful Lead Pilot can be when they use it consistently. As they share content and participate in LinkedIn, they see concrete results.

What is a typical workday like for you?

Most of my day is spent answering support tickets or jumping on troubleshooting or walkthrough calls, but that kind of undersells it. I get to do something I’m truly passionate about, which is working with code. With the website engine platform, there are often situations where we would need to troubleshoot some sort of styling or scripting bug that is causing an advisor’s site to act weird so I help with that. I also get to help advisors build custom solutions for their sites that require some coding to implement. Other than that it’s mostly just simple edits or changes advisors are wanting done.

Working remotely is a luxury! However, staying focused can be a challenge. What do you do to stay motivated day in and day out?

I try to make time after work to just go on a walk. It’s simple, but it helps a lot with separating work and the rest of my day. Other than that I also like to listen to music while I work. It helps me to break up some of the monotony.

Do you have any success stories or something that has stood out when working on a particular project or with a certain client?

I think what stands out to me the most is just being able to show clients the flexibility of Website Engine. There are so many things that you can do with the editor that makes building a beautiful site easy. I love it when an advisor sees the capability and is excited about what they can build.

What is your favorite part about your job?

I think I’ve probably mentioned this in other comments but I just love being able to troubleshoot coding issues. There’s something super satisfying about diving deep into the developer tools or code and finding the source and then solution to a bug. Also, I just love the culture that the support team has. I get along well with my coworkers.

Are you watching anything good right now? If so, what is it? It’s always good to have something to watch during the colder months!

I just started watching Kobra Kai. I wasn’t sure what to expect, but it has honestly been super good. I love how funny the show has been while also telling a great story about resilience and redemption. I also just watched Don’t Look Up. It’s a great comedy about the end of the world.

What is the best trip that you have ever taken?

Honestly, I don’t travel quite as much as I would like to, but I think the most memorable trips I’ve taken have involved incredible scenery. For instance, I love going down south to Moab and mountain biking because it has some of the most incredible views. One of my favorite trails there involves a cliffside path where you can see the Colorado River. It’s just super pretty.

If you had to eat one meal every day for the rest of your life, what would it be?

This is really specific, but I absolutely love Cafe Rio. So if I could only have one meal for the rest of my life I would do their fire-grilled steak burrito meal.

Looking back on 2021, what is your favorite memory? And what are you most looking forward to in 2022?

I think my favorite memory was a trip I took with my brother. We went to Las Vegas to watch the Pac 12 championship football game. I’m a huge Utes fan so it was way fun to visit Las Vegas and go do some stuff there, but then to also watch the game and have my team win.

That was just incredible. For 2022, I think I’m most looking forward to finishing up some coding courses I’ve been taking since August of last year and then starting on some personal projects.